Privacy Policy

Last Updated: Sep 16, 2026

At Roense, we respect your privacy and are committed to protecting the personal information you share with us when you visit or shop through our website. This policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

Information We Collect

We may collect the following personal information when you interact with our website:

  • Personal Details: Name, email address, phone number.

  • Shipping & Billing: Billing address, delivery address, and recipient contact details.

  • Order & Transaction Details: Items purchased, size information, and order history.

  • Payment Information: Transaction IDs and payment methods (processed securely via third-party providers).

  • Support Communications: Information submitted via contact forms, WhatsApp, or email support.

  • Technical Data: IP address, device type, browser information, and website usage data.

How We Use Your Information

We use the collected information to:

  • Process, fulfill, and deliver your orders accurately.

  • Provide customer support and manage return or exchange requests.

  • Communicate order updates, policy changes, and service notifications.

  • Improve website functionality, performance, and user experience.

  • Prevent fraudulent transactions and secure our platform.

  • Send promotional messages or newsletters (only if you have opted in).

Payment Information Security

All online payments are securely processed through trusted third-party payment gateways (e.g., bKash, Nagad, SSLCommerz, or Bank/Card Networks). Roense does not store or process your sensitive payment card details or wallet PINs directly on our servers.

Information Sharing with Logistics Partners

To complete delivery, we share necessary order information—specifically your name, delivery address, and phone number—with our third-party logistics and courier partners steadfast courier limited. Only the minimum required details are shared strictly for fulfillment purposes.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and offer personalized content.

  • Essential Cookies: Required for basic site operation (e.g., shopping cart functionality).

  • Analytics & Performance Cookies: Help us understand how visitors interact with the website.

  • Marketing Cookies: Used to deliver relevant promotions where applicable.

  • You can choose to disable cookies through your web browser settings; however, some features of the site may not function properly as a result.

Policy Updates & Contact

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. If you have questions about our Privacy Policy, please contact us at contact@roense.com.