Privacy Policy

Last Updated: Sep 25, 2026

At Roense, we respect your privacy.

This Privacy Policy explains what information we collect when you visit or shop through our website, how we use that information, how we protect it, and the choices available to you.

1. INFORMATION WE COLLECT

Depending on how you interact with Roense, we may collect:

Personal Information

  • Full name
  • Email address
  • Phone number

Delivery & Billing Information

  • Billing address
  • Delivery address
  • Recipient information

Order Information

  • Products purchased
  • Size and product preferences
  • Order history
  • Order numbers

Payment Information

We may receive transaction-related information such as payment method and transaction ID.

Payment processing is handled through applicable third-party payment providers.

Roense does not directly store sensitive card information or wallet PINs on its servers.

Communication Information

We may collect information you provide through:

  • Contact forms
  • Email
  • WhatsApp or other support channels
  • Customer service communications

Technical Information

We may automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil orders.
  • Arrange delivery.
  • Provide customer support.
  • Respond to enquiries.
  • Process returns, exchanges, and refunds.
  • Send order and service updates.
  • Improve our website and services.
  • Prevent fraud and protect website security.
  • Understand website usage and performance.
  • Send promotional communications where you have provided appropriate consent.

3. PAYMENT SECURITY

Online payments may be processed through trusted third-party payment providers, including supported mobile financial services, card networks, or payment gateways.

These providers may process payment information according to their own privacy policies and security standards.

Roense does not request or store wallet PINs through ordinary customer communications.

4. DELIVERY PARTNERS

To fulfil your order, we may share necessary information with trusted delivery or courier partners.

This may include:

  • Customer name
  • Delivery address
  • Phone number
  • Order-related information required for delivery
Only information reasonably necessary for fulfilment should be shared.

5. COOKIES

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep your shopping cart functioning.
  • Remember certain preferences.
  • Understand website traffic.
  • Improve website performance.
  • Provide relevant content or marketing where applicable.
You may disable cookies through your browser settings. However, some website features may not function correctly without essential cookies.

7. DATA SECURITY

We take reasonable technical and organizational measures to protect the information we hold against unauthorized access, misuse, loss, or disclosure.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal obligations, dispute resolution, and legitimate business requirements.

9. YOUR INFORMATION

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Roense is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

11. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. POLICY UPDATES

We may update this Privacy Policy from time to time.

When changes are made, the revised policy will be published on this page with an updated “Last Updated” date.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

VIEW CONTACT

ROENSE

Your trust matters to us.