FAQ
Frequently Asked Questions
Everything you need to know before and after your Roense order.
ORDERS
How do I place an order?
Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout.
Enter your delivery and payment information carefully before confirming your order.
Can I change or cancel my order?
Orders can be changed or cancelled before dispatch, subject to availability and order status.
Please contact our support team as soon as possible and include your Order Number.
DELIVERY
Where do you deliver?
We currently deliver across Bangladesh.
Roense is currently focused on serving customers within Bangladesh. International delivery may be introduced in the future.
How long does delivery take?
Delivery time may vary depending on your location and courier service.
Your estimated delivery timeframe will be communicated through the available order and delivery channels.
How can I track my order?
Once your order has been dispatched, you will receive the relevant tracking or consignment information.
You can also use our Order Tracking option when available.
PAYMENT
What payment methods do you accept?
Available payment methods may include Cash on Delivery, mobile financial services such as bKash and Nagad, and online payments through supported payment gateways.
The available options will be displayed during checkout.
Is my payment information secure?
Yes.
Payments are processed through supported third-party payment providers. Roense does not directly store sensitive card details or wallet PINs on its servers.
PRODUCTS & SIZING
How do I choose the right size?
Please check the Size Guide provided on the relevant product page before placing your order.
If you are unsure about your size, contact our support team before ordering.
What if my size does not fit?
Size exchanges may be available subject to our Return & Exchange Policy and product availability.
Please contact us within the applicable return or exchange period.
RETURNS & REFUNDS
What if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order and provide your Order Number along with clear photographs or other requested evidence.
Our team will review the issue and guide you through the next steps.
How long does a refund take?
Once a return has been approved and processed, the refund timeframe may vary depending on the original payment method or financial service provider.
Please refer to our Refund & Returns Policy for the applicable process.
STILL HAVE A QUESTION?
If you couldn't find the answer you're looking for, our team is ready to help.